IIBM CASE STUDY ANSWER SHEETS - What would make the system a more complete MIS rather than just doing transaction processing
IIBM CASE STUDY ANSWER SHEETS - What would make the system a more complete MIS rather than just doing transaction processing
For answersheets contact
info.answersheets@gmail.com
+91 95030-94040
Management
Information Systems
I.A person machine-system and a highly integrated grouping of
information-processing functions designed to provide management with a
comprehensive picture of specific operation is called (1)
a) DSSB
b) MISC
c) IISD
II. Which one of the following is not an important characteristic of useful and
effective information? (1)
a) Accuracy
b) Timelines
c) Completeness
d) Economy
d) All of the above
III. The most important reason for failure of MIS is (1)
a) Use of improper tools for design
b) Non involvement of end-user
c) Improper specification
d) None of the above
IV. Top level Managers use (1)
a) Strategic information
b) Tactical information
c) Operational information
d) None of these
V. System is an important factor of MIS. There are various types of systems.
Which one of the following is not a system? (1)
a) Physical system
b) Integrated system
c) Open system
d) Open system
VI. Which one of the following is not an approach for development of MIS?
(1) a) Hierarchical approach
b) Integrative approach
c) Modular approach
d) Elective approach
VII. Management is linked to information by (1)
a. Decisions
b. Data
c. Both [A] And [B]
d. None Of The Above
VIII. Which pattern reflects a pure executive form of management?
a. Functional
b. Line
c. Line and Staff
d. Committee
IX. The term financial engineering is related to (1)
a) Cost of production
b) Financial restructuring
c) Product planning
d) Capital issue
X. The goal of financial management is to (1)
a) Maximize the wealth of preference share holders
b) Maximize the wealth of debenture holders
c) Maximize the wealth of equity share holders
d) All of the above
Part Two:
1. What is purpose of information system from a business perspective? (5)
2. What is Enterprise System? How do they benefit businesses? (5)
3. Differentiate DSS from MIS. (5)
4. What do you mean by Data
visualizations? (5)
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| IIBM CASE STUDY ANSWER SHEETS - What would make the system a more complete MIS rather than just doing transaction processing |
Section B: Caselets (40 marks)
Caselet -1
A waiter takes an order at a table, and then enters it online via one of the
six terminals located in the restaurant dining room. The order is routed to a
printer in the appropriate preparation area: the cold item printer if it is a
salad, the hot-item printer if it is a hot sandwich or the bar printer if it is
a drink. A customer’s meal check-listing (bill) the items ordered and the
respective prices are automatically generated. This ordering system eliminates
the old three-carbon-copy guest check system as well as any problems caused by
a waiter’s handwriting. When the kitchen runs out of a food item, the cooks
send out an ‘out of stock’ message, which will be displayed on the dining room
terminals when waiters try to order that item.
This gives the waiters faster
feedback, enabling them to give better service to the customers. Other system
features aid management in the planning and control of their restaurant
business. The system provides up-to-the-minute information on the food items
ordered and breaks out percentages showing sales of each item versus total
sales. This helps management plan menus according to customers’ tastes. The
system also compares the weekly sales totals versus food costs, allowing
planning for tighter cost controls.
In addition, whenever an order is voided,
the reasons for the void are keyed in. This may help later in management
decisions, especially if the voids consistently related to food or service.
Acceptance of the system by the users is exceptionally high since the waiters
and waitresses were involved in the selection and design process. All potential
users were asked to give their impressions and ideas about the various systems
available before one was chosen.
Questions
1. What would make the system a more complete MIS rather than just doing transaction
processing? (10)
2. Explain the probable effects that making the system more formal would have
on the customers and the management? (10)
Caselet 2
The Company is considered to be a leader in the design and production of
industrial and commercial air-conditioning equipment. While most of the
products were standard items, a considerable number involving large sales
volume were specially designed for installation in big office buildings and
factories. Besides being an innovator in product design and having an
exceptionally good customer service department, the company is well known for
its high-quality products and its ability to satisfy the customer requirements
promptly.
Because of its rapid growth, the company had to be careful with its cash requirements,
especially for accounts receivable and for inventories. For many years, the
company had kept inventories under close control at a level equal to 1.7 times
the monthly sales, or a turnover of nearly 6 times per year. But, all of a
sudden, inventories soared to triple monthly sales, and the company found
itself with Rs.30 crores of inventories above a normal level. Calculating a
cost of carrying inventory at 30 percent of the value of inventories (including
the cost of money, storage and handling, and obsolescence), it was estimated
that this excess inventory was costing the company Rs.9 crores per year in
profits before taxes. In addition, it forced the to call on its bank for more
loans than had company been expected.
Mr. Dcepak Mehra, president of Connair, was understandably worried and incensed
when this matter came to his attention. He was told that the primary reasons
for this rise in inventory were excessive buying of raw materials in advance
because of anticipated shortages and the failure of a new computer software,
with the result the people in the production and purchasing departments were
not having complete information as to what was happening to inventory for
several months.
Mr. Mehra, taking the stand that no company should let something like this
surplus inventory occur without advance notice and that no manager can be
expected to control a business on the basis of history, instructed his
vice-president for finance to come up with a program to get better control of
inventories in the future.
Questions for Discussion:
1. What do you find wrong with Connair’s controls? (10)
2. Are there any other techniques or approaches to control that you would
suggest? (10)
Section C: Applied Theory (30 marks)
1. List and describe the information systems serving each of the major
functional areas of business? (15)
2. What are the characteristics of MIS? How MIS do differs from TPS? (15)
For answersheets contact
info.answersheets@gmail.com
+91 95030-94040
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